LIVE CHAT-

Once you open up Young Living's website on your phone or computer, at the bottom right, you'll see a little purple circle in the bottom right corner that says chat with a smiley face.

If you click on that small little icon, you will then be directed to a live chat with one of the customer service representatives! This is a super convenient and quick way to get in contact with CS especially when you’re trying to multitask and don’t want to remain on the phone waiting to chat. Have your member number ID and 4 digit pin ready and they will help you with all of your needs! You can get help with making a one time order, changing your monthly order processing date, troubleshooting any tech issues, assisting with downline sign up, tracking an order or dealing with any shipping issues and/or having any general questions! 

MEMBER SERVICES-

If you’re not tech savvy or don’t have a computer handy and prefer to make a phone call for any of those needs above, you can always call young living member services at 1-800-371-3515. Having this number on hand is always good to have especially if you’re out and about on the go (especially when it comes to signing new members up!). Give your new signups this number to have as well!

Depending on the time of the month or the call volume, some waits can be longer than others. No worries, YL gets better and better when it comes to meeting our needs as members. YL is known to go above and beyond when it comes to making their members happy. If there is any error or issue, when they are notified, they will MAKE SURE it gets fixed and will provide you with more than enough help.

With the fast growth within the past couple of years, YL definitely had to make some adjustments when it comes to accommodating needs. However, they never cease to amaze when it comes to improvements and satisfaction. They'll be the first to fix a problem and be sure to make up for it! Just let them know! They are super friendly and helpful, you’d be surprised what they will do to meet your needs! 

If your Customer Service issue needs to be escalated, you may email info@thejoydroppers.com - be sure to include your name as it's listed on your Young Living account as well as your Young Living member # with detailed information about your issue (order #, product items, etc) so that we can assist you quickly!

SILVER+ LEADERS

If you're a silver member or above, there's a special phone number just for you with typically no wait time! In order to get access to this line, you have to have hit the rank of Silver or above. Cool huh?

JOYDROPPER RESOURCES 

This is the best part about being a part of YL besides the amazing products - The YL COMMUNITY!!! Get with your upline and our JoyDropper family! There’s nothing like hearing relatable stories, sharing DIY tips and tricks, troubleshooting beginner problems, and all the in between! 

If you have a Young Living product question or testimonial, hop over to the Essential Exchange - JoyDroppers Product Discussion FB group & either create a new post or use the search bar - we have thousands of posts going all the way back to 2014!

If you have a Brand Partner/Business related question, go to the JoyDroppers // Builders group.

If you have a customer service issue, please contact Young Living or your upline directly. Here's where you can find the information for Young Living's Customer Service: 1-800-371-3515 or you can do live chat as well - https://www.youngliving.com/en_US/company/contactus.

Everything else from our zoom call schedule, Knoxville classroom schedule, recommended reference books & resources, & more is located on our Connect page here - www.thejoydroppers.com/connect - go ahead & bookmark this page so that you'll have it at your fingertips!